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All our products support a “30 days refund” policy.
PROIRON’s “30 days refund” policy: Customers can apply a refund within 30 days from receiving their order EXCEPT for man-made or intentional damage.
HOW TO APPLY FOR THE REFUND
If you are not happy with your purchase and wish to return a product, please contact our customer service team within 30 days of receiving your order.
When you are trying to contact us, please provide information as below:
| 1). Your order number |
| 2). The reason why you want to return your product |
| 3). The evidence picture or video of any faulty items (If there are faulty items) |
CONDITIONS THAT NEED TO BE MET
Only products purchased directly from www.proiron.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Any man-made or intentional damaged products will not be accepted for refund.
Returned products must be including all accessories, manuals, and documentation that come along with the product.
WHEN WILL YOU RECEIVE YOUR REFUND
Refund will start once we receive the returned product. After we arrange the refund, it may take another month to return to your account according to platform policy.
All refunds will be sent back to your original form of payment. You may receive the refund in one month after we arrange it.
HOW TO CANCEL/AMEND ORDERS
If you want to cancel or amend your orders, you need to contact us as soon as possible. Please provide your order number and any information you need to amend.
But please be aware: Orders that have already been packed or shipped cannot be amended or canceled.
RETURN POSTAGE
Please note that we will not cover the return postage but will arrange the full refund of the returned product.