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Refund policy

REFUND POLICY

All our products support a “30 days refund” policy.

PROIRON’s “30 days refund” policy: Customers can apply a refund within 30 days from receiving their order EXCEPT for man-made or intentional damage, and will not be charged of any fees for the returning delivery.

HOW TO APPLY FOR THE REFUND

If you are not happy with your purchase and wish to return a product, please contact our customer service team within 30 days of receiving your order.

When you are trying to contact us, please provide information as below:

1). Your order number
2). The reason why you want to return your product
3). The evidence picture or video of any faulty items (If there are faulty items)


CONDITIONS THAT NEED TO BE MET

Only products purchased directly from www.proiron.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Any man-made or intentional damaged products will not be accepted for refund.

Returned products must be including all accessories, manuals, and documentation that come along with the product.

WHEN WILL YOU RECEIVE YOUR REFUND

Refund will start once we receive the returned product.

All refunds will be sent back to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 business days of the start of the return process or cancellation request. Please contact the card-issuing bank with questions about when the credit will be sent back to your account.

HOW TO CANCEL/AMEND ORDERS

If you want to cancel or amend your orders, you need to contact us as soon as possible. Please provide your order number and any information you need to amend.

But please be aware: Orders that have already been packed or shipped cannot be amended or canceled.

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