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FAQ

What quality are the products?

All of our products are tested for functionality and durability to ensure the maximum use, offering you piece of mind. However in the unlikely circumstance that a product is faulty, please contact our Customer Care team who will endeavour to resolve the issue for you promptly.

 

When can I expect my order?

  Standard Expedited
<39.99 5 £ £
≥39.99 Free £

 

For Standard shipping: Normally within a week.

For Expedited shipping: Normally 1~3 days.

Please do make sure to be at home during the estimated delivery time.

If you have any problems about your parcels or delivery, feel free to send us emails to ask, we are glad to help.

 

Can I return an item for a refund?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. (Returning postage may not be covered by us)

 

How can I get in touch with Customer Care?

info@regentworks.com is the email address for our customer service department. We are always welcome to assist you with any questions you might have.

 

Can I change the shipping address on my order?

Our delivery system is automatic, once an order's been made, the system will send relevent information of this order to the warehouse in 1 hour. So make sure to leave us the right address and right post code when placing orders.

 

How can I track my order?

You will receive a Shipment Confirmation email once your order has been shipped containing your tracking link. You can click this link and get further details about this delivery.

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