Shipping and Refund Policy
PROIRON provides shipping service to UK and Germany.
For Standard shipping: Normally within a week.
For Expedited shipping: Normally in 1~3 days.
Please do make sure to be at home during the estimated delivery time.
All our products support “30 days refund” policy.
PROIRON’s “30 days refund” policy: Customers can apply a refund within 30 days from receiving their order EXCEPT for man-made or intentional damage.
How to apply for the refund
If you are not happy with your purchase and wish to return product, please contact our customer service team within 30 days from receiving your order.
When you are trying to contact us, please provide information as below:
|1). Your order number
|2). The reason of why you want to return your product
|3). The evidence picture or video of any faulty items (If there are faulty items)
Conditions that need to be met
Only products purchased directly from www.proiron.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Any man-made or intentional damaged products will not be acceptable for refund.
Returned products must be including all accessories, manuals, and documentation that come along with the product.
When will you receive your refund
Refund will start once we receive the returned product. After we arrange the refund, it may take another month to return to your account according to platform policy.
All refunds will be sent back to your original form of payment.
Please note that we will not cover the return postage but will arrange the full refund of the returned product.